What details do I need?
Dates and times, both terminals. Car and contact details come after the price.
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Help
Short answers, grouped by when you’ll need them. If it isn’t here, reply to any booking email.
01
Before you book
Can I get a price before I book?
Yes, that’s the order we do it in. The quote shows the total and its expiry.
Which terminals?
2, 3 and 5. Terminal 4 isn’t published yet.
Do you offer Long Stay or park-and-ride?
No.
Other airports?
No, Heathrow only.
Do I need an account?
No. Your confirmation link manages the booking.
02
Booking and paying
When is my booking confirmed?
When you receive the confirmation email; the payment page alone isn’t confirmation.
What’s in the confirmation?
Your reference, itinerary, handover summary, support contact and the management link.
03
On the day
Where do I meet you?
On your confirmation, verified for your terminal.
GATE C9Pending verified factDo I need a full tank?
At least half a tank or half a charge unless you’ve added a fuel or charge service.
ULEZ?
Heathrow is inside London’s ULEZ; a non-compliant vehicle pays £12.50 for each day it’s driven in the zone, and that’s the driver’s responsibility.
Blue Badge?
No accessibility handover fact is recorded.
GATE ACCESSIBILITYPending verified fact04
Changes, delays, cancellations
My flight is delayed.
Tell us from your booking link; the request is recorded and receipted.
Can I return to a different terminal?
Yes, and you can change it from your booking link.
Cancellation?
Full refund at 48 hours or more; none inside 48 hours without Flex; no admin fee.
05
What we don’t do yet
EV charging?
Not yet.
Fuel fill-up?
Not yet.
Reviews?
We’re new. We’ll publish reviews when we have real ones to publish.
06
Assistants
Can my assistant book for me?
Yes. Aviator publishes an API and MCP server; see For assistants and agents.
WHAT’S INCLUDED
Up to 30 minutes of terminal access parking.
Anything else is shown on the quote before you pay.